Refund Policy for Embroidery Lover

At Embroidery Lover, customer satisfaction is our top priority. We strive to ensure that all our embroidery designs meet your expectations. However, due to the nature of digital products, refunds are only granted under specific circumstances. Please review our refund policy carefully.

Refund Eligibility

We provide refunds in the following cases:

  1. Technical Issues:
    • If the embroidery file you purchased is corrupted or unusable and cannot be resolved through troubleshooting or replacement.
  2. Incorrect Product Delivery:
    • If you receive the wrong file or design that you did not order.
  3. Duplicate Orders:
    • If you accidentally purchase the same design multiple times, we will refund the duplicate payment(s).

Non-Refundable Cases

Refunds will not be issued in the following situations:

  1. Change of Mind:
    • Once the design has been downloaded, refunds are not provided if you change your mind about the purchase.
  2. Compatibility Issues:
    • It is the customer’s responsibility to ensure the design is compatible with their embroidery machine and software before purchase.
  3. Improper Use:
    • Refunds are not issued if the design is misused, edited improperly, or fails due to user error.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact Us: Send an email to hello@embroiderylover.com with the subject line “Refund Request.”
  2. Provide Details: Include the following information in your email:
    • Order number or receipt.
    • Description of the issue.
    • Screenshots or files (if applicable) to illustrate the problem.
  3. Resolution Time: We will review your request and respond within 3-5 business days.

Alternative Solutions

  • File Replacement: If the issue can be resolved by sending a corrected file, we will provide a replacement free of charge.

Contact Us

If you have questions about our refund policy or need further assistance, please reach out to us at:

Thank you for trusting Embroidery Lover for your embroidery design needs. We’re here to ensure you have a seamless experience!

This refund policy is tailored for your embroidery website and outlines clear guidelines for customers while protecting your digital product business. Let me know if you’d like any adjustments!