Refund and Return Policy for Embroidery Lover
At Embroidery Lover, we strive to ensure your satisfaction with our high-quality embroidery designs. However, as our products are digital downloads, specific policies apply regarding refunds and returns. Please read this policy carefully to understand your rights and our processes.
Refund Policy
Due to the nature of digital products, refunds are only issued under the following conditions:
- File Corruption or Errors
- If the file you downloaded is corrupted, incomplete, or unusable, we will provide a replacement file. If the issue cannot be resolved, a refund will be processed.
- Incorrect File Delivery
- If you received the wrong file or design, we will send you the correct file immediately or process a refund if necessary.
- Duplicate Purchases
- If you accidentally purchase the same design multiple times, we will refund the duplicate payment(s).
- Unresolvable Technical Issues
- In rare cases where technical issues cannot be resolved, a refund may be considered.
Return Policy
As all our products are digital files, they are not eligible for returns or exchanges once downloaded. We recommend carefully reviewing the product details, including file formats and compatibility, before making a purchase.
Non-Refundable Cases
Refunds or returns will not be issued in the following situations:
- Change of Mind: Refunds will not be provided if you change your mind after purchase.
- Compatibility Issues: It is the customer’s responsibility to ensure the design is compatible with their embroidery machine and software.
- Improper Use: Refunds are not provided for issues resulting from improper use, editing, or mishandling of the files.
- Delayed Requests: Refund requests made after 30 days from the purchase date will not be considered.
How to Request a Refund
If you meet the refund criteria, follow these steps to initiate a request:
- Contact Us: Send an email to hello@embroiderylover.com with the subject line “Refund Request.”
- Provide Order Details: Include your order number, the name of the design, and a detailed description of the issue. Attach screenshots or files if applicable.
- Processing Time: We will review your request and respond within 3-5 business days. Refunds will be processed to the original payment method if approved.
Customer Support
If you encounter technical issues or need help resolving a problem with your download, our support team is here to assist you. Please reach out to us for prompt assistance.
Email: hello@embroiderylover.com
Phone: +1 307-400-1176
Thank you for choosing Embroidery Lover for your embroidery needs. Your trust and satisfaction are important to us, and we are committed to providing the best possible service.
